Ivoclar Vivadent Inc.

  • Service Desk Associate

    Job Location US-NY-Amherst
    Posted Date 3 months ago(11/26/2018 11:50 AM)
    Equipment Repair/Returns
    Regular Full-Time
  • Overview

    Ivoclar Vivadent is one of the world's leading dental companies.  The company's success is based on comprehensive portfolio of products and systems, strong research and development capabilities and a clear commitment to training and further education.  Ivoclar Vivadent is an exciting, vibrant workplace where new ideas are encouraged and commitment is rewarded.


    We are looking for a driven candidate who provides positive service to our customers.  As a Service Desk Associate, you will communicate effectively all issues involving all Equipment Repairs. To accurately identify and document customers’ equipment, follow the items throughout the processes until all related documentation and work is completed, close all related documentation. If you are looking to build a career at one of the world's leading dental companies. Ivoclar Vivadent, Inc. will provide the tools, training, and opportunity for success! Join our highly motivated, Service Desk team today!



    • Determine customer challenges and resolve issues to attain 100% customer satisfaction.
    • Review account information and update customer information regularly.
    • Research, prepare and process North American equipment repairs, loaner requirements, consignment orders, corresponding order entry.
    • Assist customers with questions or transfer calls to proper department or personnel.
    • Accurately relay information to and from the various Dealers, manufacturers and customers.
    • Provide support to managers by responding to specific Service Desk procedures and policies.
    • Assist others with training and instructions in system updates and policy changes.
    • Process all returning loaner equipment.
    • Log daily repairs in multiple software programs.
    • Provide backup to other Service Desk positions and other areas within the department.
    • Perform other duties or assist in special projects as assigned by the Supervisor or Manager.


    • Strong communication skills in speaking with both internal and external customers
    • Strong organizational skill, problem solving and multi-tasking ability required
    • Attention to detail and accuracy a must.
    • Strong computer skills required
    • Minimum High School diploma required.
    • Strong computer skills required
    • Samples of current software: Microsoft Office, SAP, CRM-CCH
    • Product knowledge a plus.
    • Ability to lift 75 lbs.


    Ivoclar Vivadent, Inc. is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic.  Ivoclar Vivadent, Inc. will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.  We will also make reasonable accommodations during the interview and selection process.


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