Ivoclar Vivadent Inc.

Inside Sales Territory Manager Sagemax

Job Location US-NY-Amherst
Posted Date 4 months ago(10/20/2017 10:26 AM)
Inside Sales
Regular Full-Time


We offer an excellent opportunity for an individual with dental knowledge to work within our Inside Sales Department.  The position is responsible for managing customer accounts via phone in order to generate and grow sales toward the accomplishment of established sales goals and objectives.


Ivoclar Vivadent, Inc. is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic.  Ivoclar Vivadent, Inc. will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.  We will also make reasonable accommodations during the interview and selection process.






  • Manage inside sales activities via phone to achieve monthly, quarterly and annual sales goals and objectives.
  • Utilize system tools and resources to schedule initial and follow-up appointments with customers to develop account profiles.
  • Coordinate and work with Ivoclar Vivadent Field and Inside Sales counterparts to develop specific plans to grow sales within defined territory.
  • Develop expert knowledge of Zirconia market.
  • Answer incoming customer calls and e-mails to fulfill customer requirements.
  • Input data into Salesforce immediately and accurately to ensure up-to-date availability.
  • Close sales effectively and timely while ensuring a positive customer experience.
  • Delegate appropriate order management workflow to Customer Service Associates or enter orders directly into Sagemax ERP system.
  • Proactively alert relevant Sagemax Credit, Customer Service, Warehouse, and Marketing to any situation that involves that department.
  • Perform all other duties as assigned by the manager.
  • Implement and develop all responsibilities as associated with the following process to fulfill Sagemax’s Quality System
      • Inside Sales




  • Bachelor’s Degree desired
  • Minimum two-plus years in a proactive inside/outside sales capacity where sales growth & margin contribution was critical.
  • High degree of confidence, and a positive, team-player attitude.
  • Strong interpersonal, organization, planning, communication and value-based, consultative selling skills.
  • Professional, effective telephone techniques and customer service skills.
  • Specific language requirements may be required for certain positions.
  • Ability to multi-task and take initiative in a dynamic work environment.
  • Proficient in Microsoft Word, Excel and contact management software.
  • Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.
  • Ability to perform filing duties, bend and lift 10-20 lbs.


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