Ivoclar Vivadent Inc.

Inside Sales Manager Sagemax

US-NY-Amherst
1 month ago
ID
2017-1321
Department
Inside Sales
Type
Regular Full-Time

Overview

We offer an excellent opportunity for an individual with dental knowledge to work within our Inside Sales Department.  This position is responsible for managing customer accounts via phone in order to generate and grow sales toward the accomplishment of established sales goals and objectives.  Ivoclar Vivadent, Inc. is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic.  Ivoclar Vivadent, Inc. will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.  We will also make reasonable accommodations during the interview and selection process. 

Responsibilities

  • Lead a team of Inside Sales Representatives.
  • Foster a collaborative relationship with Seattle based Sagemax team to ensure complete alignment of activities.
  • Facilitate communication between Inside Sales Team Sagemax and the Ivoclar Vivadent, Inc's Sales Team.
  • Develop call schedules based on strategic data mining.
  • Coordinate creation of monthly / bi-monthly call lists through Salesforce.
  • Develop department strategies, training tools, and team building activities.
  • Assist Representatives with price discount negotiations as needed.
  • Complete report quarterly summarizing:
    • calls to goal
    • sales to goal
    • market feedback
  • Participate and log progress on Inside Sales departmental projects.
  • Manage inside sales team activities via phone to achieve monthly, quarterly and annual sales goals and objectives set for the assigned customer group or territory.
  • Utilize system tools and resources to schedule initial and follow-up appointments with customers to develop account profiles.
  • Develop a thorough understanding of the customer’s business and business model to identify marketshare and mindshare opportunities in given territory assignment.
  • Understand and leverage Sagemax products to increase business.
  • Coordinate and work with Field based counterparts to develop specific plans to grow sales of Sagemax products with all relevant customers within defined territory.
  • Answer incoming customer calls and e-mails to fulfill customer requirements, while identifying, communicating add-on, and cross-selling opportunities for Ivoclar Vivadent Representatives.
  • Input data into Salesforce immediately and accurately to ensure up-to-date availability.
  • Develop through prospecting and cultivation of business, adequate sales opportunities to accomplish sales goals.
  • Close sales effectively and timely while ensuring a positive customer experience.
  • Complete sales marketing campaigns as originated by Sagemax Marketing.
  • Initiate, drive and respond to inside sales initiatives in order to build account growth.
  • Design order management workflow.
  • Communicate with sales management all relevant sales situations that could be improved by additional involvement.
  • Proactively alert relevant contacts (Credit, Customer Service, Warehouse, and Marketing) to any situation that involves that department. 
  • Perform all other duties as assigned by the Vice President Technical Sales & National Accounts.
  • Develop QUMAS documentation for Inside Sales Department.
  • Implement and develop all responsibilities as associated with the following process to fulfill Ivoclar Vivadent, Inc.'s Quality System:
    • Inside Sales

Qualifications

  • Bachelor’s Degree desired
  • Minimum two-plus years in a proactive inside/outside sales capacity where sales growth & margin contribution was critical.
  • Knowledge of dental ceramics & Zirconia highly desired.
  • High degree of confidence, and a positive, team-player attitude.
  • Strong interpersonal, organization, planning, communication and value-based, consultative selling skills.
  • Professional, effective telephone techniques and customer service skills.
  • Specific language requirements may be required for certain positions.
  • Ability to multi-task and take initiative in a dynamic work environment.
  • Proficient in Microsoft Word, Excel and contact management software.
  • Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.
  • Ability to perform filing duties, bend and lift 10-20 lbs.

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