Ivoclar Vivadent Inc.

CAD/CAM Repair Technician

7 months ago
Equipment Repair/Returns
Regular Full-Time


We offer an excellent opportunity for a technical professional to provide technical support for Ivoclar Vivadent Inc.'s customers. This position will Support the dental Laboratory customer with installation, calibration, maintenance and repair, of CAD/CAM equipment and/or software remotely or onsite.  This position is located within our Equipment Repairs Department at our North American Headquarters in Amherst, New York. Qualified candidates should attach MS Word formatted resumes when applying.  Ivoclar Vivadent, Inc. is an AA/EOE encouraging women, minorities, individuals with disabilities, and veterans to apply.


  • Provide installation, calibration, maintenance and repair of CAD/CAM equipment and software remotely and onsite at customer’s location.
  • Provide technical advice and support to internal departments (Sales, Customer Service, and Education department).
  • Conduct either remote (phone, net viewer) or on-site troubleshooting and diagnostic support to customers.
  • Oversee and maintain parts inventory in order to meet service and repair schedule/demand.
  • Maintain expert level proficiency in CAD, CAM, design and milling
  • Maintain excellent and accurate communications with the appropriate staff.
  • Maintain quality logs and records as required by the Quality Management System.


  • Degree or certification in related field
  • Strong IT background with CAD/CAM experience required (ITT training/education)
  • Excellent IT/PC skills, and have the ability to communicate advanced topics to users with very different backgrounds.
  • Good interpersonal communication skills with the ability to work independently and in a small team environment.
  • Must be detail oriented and have excellent problem-solving and analytical abilities with a certain degree of creativity and latitude.
  • Ability to travel as required.
  • Electrical / Electronic and mechanical related work experience preferred
  • A strong understanding and competency with Windows and equipment operating software, maintaining and diagnosing electronic components, pneumatic and hydraulic systems, precision mechanical parts etc.
  • Basic troubleshooting skills.  Ability to identify common hardware, software and design errors relevant to equipment
  • Ability to sit or stand for up to 8 hours per day, view computer monitor, and move about effectively to fulfill the essential functions of the job.
  • Must be able to lift a minimum of 75 lbs.


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